Weifa’s strong international position as an API provider rests on more than top quality products.
Our mission is to make our customers succeed. To do so, we also have to offer high reliability and professional customer service. In 2010, our production and logistics facilities achieved a service degree of 98 percent, demonstrating our ability to deliver the right amount of the right product at the right time and place. We engage in an active dialogue with our customers to learn as much as possible about their needs and preferences. Seeking to build value into the customer relationship, we measure ourselves against a set of desired characteristics:
- Client-intimate
- Dedicated
- Direct
- Simple
- Transparent
- Responsive
- Nice to do business with
Technical service
The technical service function is an import part of our customer service. Through a single point of contact, we support our customers on a range of issues, including specifications, method of analysis, stability data and production-related issues. Acting on the customer’s behalf towards Weifa’s organization, professional handling of any complaints is a key priority. We also assist in arranging audits.